A kit of objects and the process Adaptive Path uses to quickly simulate a complete customer experience.
A guide to prototyping new ideas from NESTA and thinkpublic.
Chapter 7 of the book provides a wonderful introduction to service prototyping.
Service Design Tools
An example of a full-scale service prototype with library staff. Also highlights the value of co-creation.
An exploration of how iterative rough prototyping can be applied to services.
A PhD dissertation exploring the evolution of prototyping holistic service experiences.