Where do we JAM?


November 10 - 12, 2017

Cal Poly Pomona, University
3801 W Temple Ave,
Pomona, CA 91768



Daily Schedule


Doors: 6:00 pm

Event: 6:30 - 9:00 pm

Dinner included


Introductions, Secret Theme Reveal, Team Formation 

Grab some food and meet your fellow jammers. We’ll orient everyone with a short overview of the jam and what we'll be doing for the next 2.5 days. Once the secret theme is revealed, the group will jump right into brainstorming. By the end of the night, you’ll have formed your teams around initial ideas and challenge areas.





9:00 am - 5:30 pm

Breakfast and lunch included


Research, Synthesis, Ideation & Prototyping

Teams will start the morning with some breakfast and a short session on research tips, then it's out the door and into the field for some research. Your team will use what you learn from your research to help guide you throughout the day. You’ll be ideating, mapping, visualizing, prototyping, and getting feedback. Teams will be supported throughout the day by a team of expert mentors and speakers, who will help guide you through the creation of your new services. Expect a high-energy, fun-filled, jam-packed day.





9:00 am - 5:30 pm

Breakfast and lunch included


More Prototyping, Presentations, Celebration

It’s a race to the finish as your team continues to iterate and prototype your service concept, based on mentor feedback & user validation! How far can you push your concept? How real can you make your prototype? Teams will upload their final prototypes at 3pm and present their concepts back to the group. Then we’ll wrap up and celebrate!

Code of Conduct

Alice Lin

Director of Community Engagement, Imagination Foundation

Janette Shew

UX Designer & Analyst, H2Wellness

Teresa Derrick

Experience Strategy Lead, DLab, DIRECTV




The Los Angeles site of the Global Service Design Jam is dedicated to providing a safe community and learning experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, or religion. We expect all attendees to show respect and courtesy to other attendees throughout the jam. Jammers violating these rules may be sanctioned or expelled from our events or online discussion boards without a refund at the discretion of the event organizers.




Harassment includes offensive verbal comments related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, or religion; sexual images in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of talks or other events; inappropriate physical contact; and unwelcome sexual attention. It is expected that all participants be treated with equal respect. We do not tolerate harassment of LA Service Design Jam participants in any form. All communication should be appropriate for a professional audience. Participants asked to stop any harassing behavior are expected to comply immediately.


Use of Sexualized Imagery


Speakers, event organizers, volunteers, and hosts are also subject to the anti-harassment policy. In particular, speakers/hosts/organizers should not use sexualized images, activities, or other material. The LA Service Design Jam site organizers, teachers, teachers assistants, and event hosts (including volunteers) should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment.


Consequences of Unacceptable Behavior


If a participant engages in harassing behavior, the LA Service Design Jam organizers may take any action they deem appropriate, including warning the offender or expelling them from the class/event/meetup group [with no refund].


What to do if you Witness Unacceptable Behavior


If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact an organizer immediately.


The LA Service Design Jam Event organizers will be happy to assist those experiencing harassment to feel safe for the duration of the jam. We value your attendance.

  • Meetup Logo
  • Instagram Social Icon
  • Wix Twitter page
  • Wix Facebook page

© Copyright Los Angeles Service Jam 2019.  All Rights Reserved.