Who plans the JAM?
I am a Service Designer in Los Angeles with a deep love for design thinking, innovation, and all things human-centered. I practice service design at The Why Lab and Good Projects and host the world’s first service design podcast called Why Service Design Thinking. I also teach service design at General Assembly and am currently completing an executive Master’s degree at Parson’s School of Design. When I'm not organizing jams, I'm geeking out about ergonomics.
I am an entrepreneur and professor of entrepreneurship and design at Cal Poly Pomona. In 2012, I founded EcoStatic, a line of eco-friendly office products and have helped start up 6 companies in industries including business consulting, consumer electronics, consumer electronics refurbishing, and automatic vehicle location systems. When I am not organizing jams, I meditate, practice yoga, and bike.
My interest in service design focuses on research and participatory design to improve accessibility, wayfinding, the use of language. and the design of service delivery in public spaces. I hold a Master’s degree in Library and Information Science from UCLA and a Master’s degree in Human Factors and Information Design from Bentley University. I have additional interests in the development of digital libraries in cultural-heritage institutions and in ethical questions around the development and implementation of artificial intelligence, smart cities, and augmented and virtual reality. I currently work as a librarian for the City of Los Angeles.